For all returns, you should contact us first to arrange. In general, proof of posting should be obtained and produced as evidence of dispatch inthe event of goods being lost in transit. Returns to be made within 7 days to be entitled to a full refund.
All applicable refunds of returns costs - will be processed within 30 days from the date of product return. Refunds will not be issued until we have received the product in its original or delivered state unopened (with any seals and shrink wrap intact). Please note, we will only accept the return of opened items if they are faulty (see 'damaged, incorrect or faulty goods').
DAMAGED. INCORRECT OR FAULTY GOODS
You the customer are solely responsible for inspecting the product upon delivery. In the unlikely event your order is received damaged, or is faulty or incorrect, please notify us within 24 hours of receipt and return it immediately. If your purchase develops a fault within 7 working days of receipt you may also return it to us. Please retain the original packaging for returning your order. Enclose a copy of your Owen Sports invoice (which is sent to you with the products) and details of the problem. We will arrange to repair or replace your order, as long as the product has been used as intended and does not, on examination, display any signs of misuse. If faulty, please enclose a letter stating the fault(s) and return the item to us. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights.Should you need to return the product due to an error on our part, we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.